Refund Policy

Last updated: 2026-06-10

Digital license product

HapLink Pro is delivered as a digital license key. Once a license has been delivered, activated, or used to unlock premium features, refund eligibility may be limited.

Refunds may be approved when

• The buyer purchased the same license more than once.
• Payment succeeded but no license key was delivered and support cannot resolve the issue.
• The license was not activated or used.
• A major compatibility issue prevents use and support cannot provide a reasonable fix.

Refunds are usually not approved when

• The license was activated and premium features were used successfully.
• The license key was shared, resold, leaked, abused, or blocked for violating the Terms.
• The request is outside the stated refund window and no major product defect is present.

How to request a refund

Contact yxf723@gmail.com with your buyer email, order ID, license ID or license key prefix, purchase date, and reason for the request.